RETURN / REFUND POLICY

At Nestpion, we hope you love your new cookie cutters as much as you love baking with them. If you are not satisfied with the item you received, our return process is designed to be as warm and convenient as our carefully crafted products.

2.1 Eligibility for Returns Return Deadline: Returns must be initiated within 30 days of receipt of the item (based on the tracking number). For international orders, the 30-day period begins from the date the package arrives at your address.

Item Condition: Items must be unused, undamaged, and in their original condition (labels intact, no scratches, stains, or alterations). We understand you may want to preview how the item will look in your kitchen — please handle with care (avoid placing it on rough surfaces, using adhesives, or making any alterations to the product) and return it promptly. Please also ensure items are free of food residue, dirt, or odors before returning for hygiene reasons.

Exceptions: Items marked "Final Sale" on the product page, custom-made cookie cutters (e.g., personalized or engraved shapes), and fragile items (e.g., ceramic or glass cutters) are not eligible for return unless there is a manufacturing defect (see Section 2.5).

2.2 How to Initiate a Return Request a Return Authorization (RA) Please send an email to support@nestpion.com, stating your order number, the item you wish to return, and the reason for the return (e.g., size mismatch, it didn't suit your baking project, style preference, etc.). We will reply within 24 business hours, providing a Return Authorization Number and a return label (for domestic orders) or detailed return instructions (for international orders).

Packaging Requirements All items must be properly packaged to prevent damage, scratches, dust, or moisture during return shipping. Use the original packaging or other protective materials whenever possible. Wrap fragile items (ceramic or glass cutters, cookie cutters with delicate details) with bubble wrap, foam, or cushioning. Be sure to include all original accessories, labels, hardware pouches, instructions, dust bags, and gift boxes. Please clearly print or write your Return Authorization (RA) number on the outside of the package. Do not write, paste, or affix labels directly to the original product or its retail packaging. Please seal the package securely to prevent opening during shipping.

Return Address: Nanyuan Technology Co., Ltd. 25 1ST AVE SW, STE A WATERTOWN, SD 57201-3507

You will be responsible for return shipping costs (we recommend using a trackable and insured courier service for fragile items). Please mark the package with the RA number and send it to the address above.

2.3 Refund Once we receive and inspect your return (usually within 3–5 business days after delivery to our warehouse), we will process your refund. The refund will be credited to your original payment method and will include the full purchase price of the item — original shipping costs will not be refunded unless the return is due to a product defect or our error (e.g., wrong item sent). Refund processing time varies depending on payment method:

2.4 Exchanges We offer a 30-day exchange policy, allowing you to exchange for items of a different size, color, or style (subject to stock availability). To exchange an item, please specify the replacement item you require in your return request email. If the replacement item is more expensive, we will charge you the difference; if it is cheaper, we will refund the difference to your original payment method. After your returned item is inspected and confirmed, we will ship the replacement item within 1–3 business days (free shipping within the US for exchanges).

2.5 Defective or Wrong Items If you receive a defective item (e.g., broken ceramic, bent edges, chipped corners, loose parts) or a wrong item (not matching your order), please notify us within 7 days of receiving the item. Please attach photos/videos of the defective/wrong item and your order number to your email. We will cover all return shipping costs (domestic and international) and offer the following options: